Deskside Support

IT asset lifecycle management is about more than just the beginning and the end of your IT inventory. Your assets have a daily “life” with their users, requiring onsite IT support. Keeping IT assets productive—so the users can be too–is the role of IT support services.

From scheduled hardware maintenance service, to IMACD (install/Move/Add/Change/Delete) requests and Break/Fix as-needed support, Coreio Technical analysts stationed at our client locations to provide onsite IT support work one on one with client end users to solve their issues, allowing us to develop a trusting relationship with them and a thorough understanding of their organizations’ IT Asset needs and technical requirements. Most importantly, that trust means clients know that when their Coreio technical analyst arrives to provide fast and efficient IT support services, their systems will be up-and-running again quickly with a complete explanation of what is required to get them there.

Managed Operations

Coreio provides Managed IT Services for Data Centre and Cloud Computing solutions, including server, storage and network management, founded on a firm understanding of our clients’ unique business needs and ITIL-based best practices. Coreio’s Site Reliability Engineers are experts in their field, well versed in server, storage, and network infrastructure and system architecture. The certifications and best practices they hold are at the foundation of everything they do to keep our clients’ computing environments operating at an optimal level.

Our Managed Operations service scales to your business requirements, from selective “only where you need it” integration into your operations, if that is all you require, to “full-on implementation” when you prefer to outsource all of your IT operations management. Coreio’s managed IT services are easily adapted to deliver against your unique and changing requirements, providing the dependable service levels your growing or changing company requires.

Service Desk

We also offer flexible, scalable Service Desk solutions that cover Service Request Management and Incident Management workflows through a single point of contact. From request logging and the maintenance of continuity to dedicated client-centric agents and queue–and even dedicated VIP support lines–Coreio’s Service Desk operates as a part of your organization, taking ownership of issues to provide initial triage and, in many cases, resolve them on first contact. Best of all, Coreio provides support to all of its clients using established ITIL process and customer service standards. This ensures that every interaction with the Coreio Service Desk provides the user with a level of service that other vendors may define as Concierge or White Glove.

Learn more about Coreio’s Managed Services